Great Lakes Truck Cap & Hitch, LLC d/b/a A Better Truck Cap & Hitch

Parma and Painesville, Ohio  |  Last Updated: August 8, 2026

1. Shipping Availability and Our Choice of Carrier

We may offer shipping or delivery for certain products when practical. Availability depends on the product, destination, size and weight, manufacturer or supplier requirements, carrier availability, and the circumstances of the order.

We reserve the right, in our discretion, to select the carrier, freight company, shipping method, service level, routing, terminal, and manner of shipment. We may use UPS, FedEx, USPS, a common or regional carrier, less-than-truckload (LTL) freight, manufacturer-direct shipping, local delivery services, or another carrier or service that we determine is appropriate.

Our decision may take into account product size, handling requirements, carrier capacity, availability, transit time, destination, customer needs, operational considerations, and price. Unless we expressly agree otherwise in writing, we are not required to select the least expensive carrier or shipping method. We may also split an order into multiple shipments or use more than one carrier when we determine that doing so makes sense.

A customer request for a particular carrier, route, delivery date, or service level is a request only and does not bind us unless we expressly accept it in writing. Customer-requested special handling or expedited service may result in additional charges.

2. Shipping, Freight, Delivery Charges, and Taxes

Unless we state otherwise in writing, the customer is responsible for applicable shipping, freight, delivery, handling, and related charges associated with the order. Depending on the shipment, these charges may include residential delivery, lift-gate service, oversized-item fees, limited-access fees, inside delivery, appointment service, redelivery, storage, address correction, reconsignment, or other carrier-imposed or accessorial charges.

Shipping or freight may be quoted as a fixed charge or as an estimate. If a quote or order identifies freight as an estimate, the final charge may change based on the actual shipment, carrier, dimensions, weight, destination, or services required. If a material increase becomes known before shipment, we may seek the customer’s authorization, offer a different shipping arrangement, or provide any cancellation or refund option required by applicable law.

Charges caused by information or circumstances attributable to the customer - including an incorrect or incomplete address, missed or refused delivery, a requested delivery change, lack of required equipment or access at the destination, storage, redelivery, or reconsignment - remain the customer’s responsibility to the extent permitted by law, even if the carrier assesses the charge after the original order is placed.

The customer is responsible for applicable sales, use, excise, customs, import, brokerage, duty, or similar taxes or governmental charges associated with the transaction, except that we will collect and remit taxes when applicable law requires us to do so. In Ohio, taxable delivery and related charges may be included in the taxable price of a transaction.

3. Processing, Shipping, and Delivery Times

We try to process and ship orders reasonably promptly, but we do not promise same-day processing, next-business-day shipment, or a particular delivery date unless we expressly make that commitment for a specific order.

Any processing, shipment, transit, arrival, or delivery date we provide is an estimate unless we expressly state in writing that the date is guaranteed. Manufacturer lead times, product availability, weather, holidays, carrier capacity, freight schedules, supply-chain conditions, and other circumstances can affect timing.

If we are unable to ship an order within a shipping time we expressly promised, we will provide the notice, opportunity to agree to a delay, refund, or other remedy required by applicable law. If no specific shipping time is promised, applicable law may establish the time in which we must ship or provide delay and refund options.

4. Freight and Special-Handling Deliveries

Large, heavy, fragile, oversized, or awkward products - including certain truck caps, tonneau covers, racks, storage systems, hitches, and related accessories - may require LTL freight, terminal pickup, specialized equipment, or other non-standard delivery arrangements.

The customer is responsible for giving us accurate delivery information and advising us before shipment of known conditions that may affect delivery, including residential or limited-access delivery, narrow roads, gated entrances, loading restrictions, lack of a dock or forklift, or the need for lift-gate or appointment service.

Where practical, customers should inspect freight shipments at delivery. Visible shortages or damage should be noted on the carrier’s delivery record before acceptance, and the customer should preserve packaging and promptly contact us. Concealed damage should be reported as soon as reasonably possible after discovery so we can help determine the appropriate next step. Failure to follow a carrier’s claim procedure may affect a carrier claim, but this policy does not eliminate rights that cannot legally be waived.

5. Risk of Loss and Carrier Claims

Risk of loss for shipped merchandise passes as provided by applicable law and the specific order documents. Different rules may apply depending on whether the transaction requires shipment by carrier or delivery to a particular destination.

When appropriate, we may assist a customer with a carrier loss or damage claim. Any assistance we provide does not make us the carrier or expand our obligations beyond those imposed by the transaction documents, an applicable warranty, or law.

6. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible. We will make a reasonable effort to accommodate the request, but we cannot guarantee that an order can be changed or cancelled after it is placed.

We may decline, hold, or cancel an order before shipment when merchandise is unavailable, a price or product description contains a material error, a manufacturer or carrier will not accept the shipment, the destination or requested service is impractical or restricted, payment cannot be verified, we reasonably suspect fraud or misuse, or we otherwise cannot reasonably fulfill the order as presented. If we cancel an order for one of these reasons, we will return amounts paid for the unfulfilled portion of the order as required by applicable law.

An order may become non-cancellable, non-refundable, or subject to disclosed cancellation, supplier, freight, or restocking charges once a manufacturer or supplier commitment has been made or once a product has been ordered, specially fabricated, painted, cut, drilled, altered, programmed, prepared for a particular vehicle, transferred between locations, packaged, or tendered to a carrier.

Special-order, custom, painted, fabricated, modified, or vehicle-specific products may be final sale once the applicable supplier commitment or custom work has begun, subject to the terms disclosed with the order or deposit and applicable law.

Any deposit, cancellation charge, restocking charge, or amount retained following cancellation will be governed by the terms disclosed in the applicable quote, order, deposit receipt, work order, invoice, or other transaction documentation and applicable law.

7. Returns and Exchanges

We want customers to receive what they ordered and to have a reasonable way to address a problem when something is wrong. At the same time, many of the products we sell are vehicle-specific, special-order, oversized, painted, or altered for a particular installation, so not every product can reasonably be returned.

Unless different terms are disclosed for the particular transaction, an unused and uninstalled standard-stock product may be eligible for return or exchange if the return is requested within 30 days after the customer receives the product.

To be eligible for a convenience return, merchandise generally must be:

•  unused and uninstalled;

•  complete and in substantially the same condition in which it was received;

•  accompanied by all included hardware, components, instructions, keys, remotes, and accessories; and

•  returned in its original packaging when reasonably possible.

A return authorization must be obtained from us before merchandise is sent or brought back for return. Contact us for return instructions. Sending or delivering merchandise without authorization does not guarantee that the return will be accepted.

Except where the return results from our error, defective merchandise, an applicable warranty, or another circumstance in which law provides otherwise, the customer is responsible for return shipping or freight. Original freight, delivery, handling, installation, painting, fabrication, programming, and similar charges are generally non-refundable once the service has been performed or the cost has been incurred.

8. Products That Generally Cannot Be Returned for Convenience

Subject to applicable law and the terms disclosed at the time of sale, the following generally are not returnable for convenience once the applicable work, commitment, or use has occurred:

•  installed products;

•  special-order or vehicle-specific products;

•  painted, color-matched, fabricated, cut, drilled, modified, programmed, or otherwise customized products;

•  products that have been used, damaged after delivery, or are missing components; and

•  products that a manufacturer or supplier will not accept back, when that limitation was disclosed as part of the transaction.

Nothing in this section limits rights relating to defective merchandise, our own error, unauthorized work, an applicable written warranty, or other rights that cannot legally be waived.

9. Refunds

When a return or cancellation qualifies for a refund, we will initiate the refund within the time required by applicable law, generally using the original payment method unless another lawful method is appropriate. After we initiate a refund, the time it takes for funds or a credit to appear can depend on the payment processor, bank, or card issuer.

Any non-refundable deposit, cancellation charge, restocking charge, freight charge, or other deduction must be consistent with the terms disclosed for the transaction and applicable law. Nothing in this policy is intended to create a right to a refund where none otherwise exists or to eliminate a refund right that applicable law provides.

10. Defective Products and Manufacturer Warranties

Many products we sell are manufactured by third parties and may be covered by a manufacturer’s written warranty. If a product appears to have a manufacturing defect or other warranty issue, contact us. Depending on the product and circumstances, the appropriate next step may include troubleshooting, inspection, repair, replacement, referral to the manufacturer, or assistance with a manufacturer warranty claim.

Manufacturer warranty coverage, exclusions, procedures, and remedies are governed by the applicable manufacturer warranty. Nothing in this policy is intended to disclaim, modify, or limit a written warranty or any consumer right that cannot legally be disclaimed or limited.

11. International and Non-Standard Destinations

We do not guarantee international shipping, shipping outside the continental United States, or shipment to every address. We may decline a destination or shipment when we determine that shipping is unavailable, impractical, unsafe, disproportionately difficult, restricted by a manufacturer or carrier, or otherwise not appropriate.

If we agree to an international or other non-standard shipment, the customer is responsible for applicable freight, brokerage, customs, duties, import charges, inspections, storage, taxes, and other governmental or carrier charges associated with the shipment, except to the extent applicable law requires us to collect or pay a particular charge.

The customer is responsible for determining whether a product may lawfully be imported, registered, installed, or used at the destination. International transit times and customs processing are estimates and are outside our direct control.

12. Relationship to Other Transaction Documents

This policy is intended to work together with the applicable quote, order, deposit receipt, invoice, work order, manufacturer warranty, and our Terms of Use and Privacy Policy. Product-specific or transaction-specific terms may supplement this policy.

If a transaction document expressly provides different shipping, cancellation, return, or warranty terms for a particular order, those specific terms control for that order to the extent permitted by law. Nothing in this policy or any other transaction document is intended to waive a right that Ohio or federal law does not permit a consumer to waive.

13. Contact Us

Questions about shipping, freight, delivery, order changes, cancellations, returns, or a particular order may be directed to A Better Truck Cap & Hitch through the Contact form on our Site or by contacting our Parma or Painesville location.

A Better Truck Cap & Hitch is operated by Great Lakes Truck Cap & Hitch, LLC.