Terms of Use
A Better Truck Cap & Hitch
Great Lakes Truck Cap & Hitch, LLC d/b/a A Better Truck Cap & Hitch
Parma and Painesville, Ohio
Last Updated: August 8, 2026
1. About These Terms
These Terms of Use govern your use of the websites and related online pages operated by Great Lakes Truck Cap & Hitch, LLC, doing business as A Better Truck Cap & Hitch ("A Better Truck," "we," "us," or "our"). We refer to those online properties collectively as the "Site."
By accessing or using the Site, you agree to these Terms. If you do not agree, do not use the Site.
These Terms are meant to govern the Site. They are not a substitute for the estimate, quote, order, invoice, work order, warranty, financing agreement, or other written document that may apply when you buy a product or have work performed on a vehicle. If a transaction document conflicts with these Terms on a matter relating to that transaction, the transaction document controls, subject to applicable law.
2. Privacy
Our Privacy Policy explains how we collect, use, and share information. It is incorporated into these Terms by reference to the extent applicable to your use of the Site.
3. Site Information Is General Information
We try to keep the Site useful and accurate, but product information, photographs, descriptions, specifications, colors, dimensions, availability, pricing, promotions, estimated lead times, and other content may change or contain errors. Information on the Site is provided for general informational purposes and is not a binding quote or promise unless we expressly confirm it in writing.
A product shown on the Site is not necessarily in stock at either location, and a price shown online may not include vehicle-specific parts, freight, taxes, installation, fabrication, programming, shop supplies, or other charges that may apply to a particular job. We will confirm the applicable price and scope before a sale or installation is finalized.
4. Vehicle Fitment, Capacities, and Product Information
Truck accessories are vehicle-specific. Year, make, model, trim, bed length, cab configuration, factory options, prior modifications, suspension or tire changes, cameras, sensors, wiring, and other equipment can affect fitment and installation.
Fitment tools, towing or load information, dimensions, capacities, and similar information on the Site should not be treated as a substitute for the specifications and instructions issued by the vehicle or product manufacturer or for a vehicle-specific inspection. Where multiple ratings apply, the lowest applicable vehicle, hitch, rack, cargo, towing, or component rating controls.
If you are unsure whether a product is appropriate for your vehicle or intended use, contact us before purchasing, modifying, loading, towing, or using the product.
5. Quotes, Orders, Deposits, and Availability
A website inquiry, request for a quote, or product listing does not by itself create a binding sale. Orders and installation work are subject to our acceptance, product availability, confirmation of fitment, and any applicable written quote, estimate, deposit receipt, order, or work authorization.
Deposits, including whether and when a deposit is refundable, will be governed by the written documentation provided for the transaction and applicable law. Special-order, custom, painted, altered, or vehicle-specific products may have different cancellation or return terms, which will be disclosed in the applicable transaction documents.
Estimated delivery and installation dates are good-faith estimates unless expressly stated otherwise in writing. Manufacturer delays, freight delays, weather, parts availability, or other circumstances can affect timing. Any rights you may have because of a delay remain subject to applicable law and the written terms of the transaction.
6. Installation, Repairs, and Other Vehicle Services
Installation, repair, diagnostic, wiring, fabrication, and other work performed on a vehicle is governed by the applicable estimate, work order, customer authorization, invoice, warranty terms, and Ohio law. Nothing in these Terms is intended to waive any right that cannot legally be waived.
Additional work or charges will be handled through the authorization process applicable to the job. The Site itself does not authorize us to perform additional work on your vehicle.
7. Returns, Cancellations, and Refunds
Return, cancellation, and refund rights depend on the product, whether it was specially ordered or modified, whether installation has begun or been completed, the applicable manufacturer policy or warranty, and the written terms of the transaction.
Installed, altered, painted, custom-fabricated, or special-order products may be nonreturnable or subject to cancellation or restocking charges when disclosed in the transaction documents and permitted by law. Nothing in these Terms eliminates rights or remedies that apply to defective goods, warranty claims, unauthorized work, or other matters protected by applicable law.
8. Product and Workmanship Warranties
Many of the products we sell are manufactured by third parties and may include a manufacturer warranty. The manufacturer controls the terms and coverage of its warranty. Any separate workmanship warranty we provide will be stated in the applicable transaction documents or warranty materials.
These Terms do not expand, reduce, or replace a manufacturer warranty or any written warranty we provide. Warranty questions should be evaluated under the actual warranty document and applicable law.
9. Safe Use of Products and Vehicle Modifications
Accessories and vehicle modifications must be used within their intended limits. You are responsible for following applicable manufacturer instructions, inspection and maintenance requirements, load limits, towing limits, cargo-securement requirements, and other safety guidance after the vehicle leaves our possession.
Do not assume that adding a hitch, rack, suspension component, cap, cover, carrier, or other accessory increases the underlying capacity of the vehicle. If a component appears loose, damaged, improperly seated, or otherwise unsafe, stop using it and have it inspected before further use.
10. Electronic Communications
If you contact us through the Site, email, text message, or another electronic method, you agree that we may respond to you electronically regarding that inquiry or transaction. Electronic communications may include quotes, scheduling information, order updates, receipts, warranty information, and other service-related communications.
Providing contact information or using the Site does not, by itself, constitute consent to receive promotional calls or text messages where separate consent is required by law. Marketing communications, when used, are subject to the consent and opt-out rules that apply to them.
11. Third-Party Websites and Services
The Site may link to websites, financing providers, manufacturers, payment providers, mapping services, social media platforms, or other third parties. Those services are operated independently from us, and their own terms and privacy practices apply.
A link does not mean that we control or guarantee the third party, its website, or its services. We are not responsible for third-party content or for losses caused solely by your use of an independent third-party service, except to the extent applicable law provides otherwise.
12. Intellectual Property
The Site and its original text, graphics, logos, photographs, layout, and other content are owned by us, licensed to us, or used with permission and are protected by applicable intellectual-property laws.
You may use the Site for ordinary personal or business shopping and informational purposes. You may not copy, republish, scrape, sell, exploit, reverse engineer, or use Site content in a way that infringes our rights or the rights of others, except as permitted by law or with written permission.
13. Acceptable Use
You may not use the Site to violate the law, interfere with the Site or another person's use of it, attempt unauthorized access, introduce malicious code, impersonate another person, submit knowingly false information, or misuse Site functionality.
We may restrict or terminate access to the Site when reasonably necessary to protect the Site, our business, our customers, or others.
14. Disclaimer Regarding the Site
THE SITE AND THE INFORMATION MADE AVAILABLE THROUGH IT ARE PROVIDED ON AN "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DO NOT GUARANTEE THAT THE SITE WILL ALWAYS BE AVAILABLE, ERROR-FREE, SECURE, OR CURRENT.
THIS SITE-LEVEL DISCLAIMER DOES NOT DISCLAIM OR LIMIT WARRANTIES, OBLIGATIONS, OR RIGHTS THAT APPLY TO PRODUCTS YOU PURCHASE OR SERVICES WE PERFORM. THOSE MATTERS ARE GOVERNED BY THE APPLICABLE TRANSACTION DOCUMENTS, WARRANTY MATERIALS, AND LAW.
15. Limitation of Liability for Site Use
To the maximum extent permitted by law, A Better Truck and its owners, employees, and agents will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising solely from your use of, inability to use, or reliance on the Site or Site content.
This limitation does not apply to liability that cannot lawfully be limited and is not intended to govern claims arising from products we sell, work we perform on a vehicle, personal injury, property damage, warranties, or other transaction-specific obligations. Those matters are governed by the applicable transaction documents and law.
16. Governing Law and Disputes
These Terms are governed by the laws of the State of Ohio, except where federal law controls or applicable law requires otherwise.
If you have a problem involving the Site, a product, or work we performed, we encourage you to contact us first so we have a fair opportunity to understand the issue and try to resolve it. Nothing in these Terms requires you to give up a right or remedy provided by applicable consumer law.
Any legal proceeding arising solely from use of the Site may be brought in a state or federal court of competent jurisdiction in Ohio, subject to any venue or jurisdiction rights that applicable law does not permit the parties to alter.
17. Changes to the Site or These Terms
We may update the Site and these Terms from time to time. When we make changes to these Terms, we will post the revised version and update the "Last Updated" date. Changes apply prospectively from the date they are posted unless applicable law requires a different approach.
18. Severability and Entire Agreement for Site Use
If a provision of these Terms is found unenforceable, the remaining provisions will remain in effect to the extent permitted by law.
These Terms, together with the Privacy Policy, constitute the agreement between you and us regarding use of the Site. They do not replace or supersede a separate written agreement governing a purchase, deposit, installation, repair, warranty, financing arrangement, or other transaction.
19. Contact Us
Questions about these Terms may be submitted through the Contact form on the Site or directed to either of our Parma or Painesville, Ohio locations.